FAQ

Once your order is placed, you will receive a confirmation email. When your order ships, a second email with tracking information will be sent to the email address used at checkout. If you do not see it, please check your spam or promotions folder. You may also contact us for assistance.

Orders are typically processed within 1-2 business days before shipping. Delivery times vary depending on your location and the shipping option selected at checkout. During high-volume periods, launches, or holidays, processing and shipping times may take longer.

In the rare event that your order arrives incorrect or damaged, please email us immediately at team@palipalsplush.com with your order number and clear photos of the issue. We will review it promptly and work to resolve it.

Once an order is placed, it is processed quickly and cannot be changed or canceled. Please review your order carefully before completing checkout.

If you notice an address error, email us immediately at team@palipalsplush.com. If the order has not yet shipped, we will do our best to update it. We are not responsible for orders shipped to incorrectly provided addresses.

Yes. You will receive an order confirmation email shortly after placing your order. If you do not see it, please check your spam or promotions folder.

Yes. Orders can be shipped directly to the recipient. Pricing information is not included inside the package.

Many of our items are released in limited quantities and may not be restocked once sold out. Availability is never guaranteed.

Our plushies are designed for general use and decorative purposes. Adult supervision is recommended for younger children.

Yes. Each Pali Pal arrives in branded packaging, making it perfect for gifting or collecting.

Some items may return, while others will not. Restock updates are shared on our website and social media when available.

A portion of every purchase is donated to support humanitarian aid efforts. Donations are made on your behalf through trusted partners and may vary by campaign.

We work with trusted organizations and partners providing meals and essential aid to families in need.

Yes. Every order contributes to our ongoing donation initiatives.

Yes. We ship to select international destinations.

International orders may be subject to customs fees, taxes, or duties imposed by your country. These charges are not included at checkout and are the responsibility of the customer.

We are unable to modify customs declarations or mark international orders as gifts.

You can reach us at team@palipalsplush.com.

We typically respond within 1 to 3 business days, excluding weekends and holidays.

Email us as soon as possible with your order number and any relevant details or photos so we can assist you.

At this time, wholesale opportunities are limited. Please email us for inquiries.

Yes. We are open to meaningful collaborations that align with our values.

Select retail partnerships may be considered. Contact us with your store information for review.

Pali Pals is based in the United States.

Pali Pals was created as a storytelling brand rooted in culture, identity, and giving back.

Follow us on social media and subscribe to our email list for updates, launches, and restocks.